More reviews
Guests can leave a tip while reviewing, so your staff are motivated to ask every guest.
hvala.review
Get more positive reviews on Google
hvala.review combines Google review requests with optional cashless tips, right after payment — on the terminal, QR page or cube. Happy guests are invited to share it on Google Maps, unhappy ones reach your manager instantly.
Request a demo
Happy guests rarely leave reviews. Unhappy ones always do.
Guests pick where to eat, drink or get a haircut on Google Maps. Satisfied guests simply leave, while one unhappy guest can pull your rating down. hvala.review asks at the right moment — when the guest has just paid and the experience is still fresh.
How smart review works
How was your visit?
Google Maps
Manager's phone
- 1
Guest rates the visit
After paying, the guest taps a happy or unhappy smiley on the terminal, QR page or cube.
- 2
Happy? Share it on Google
Happy guests get a one-tap link to leave a review on Google Maps or TripAdvisor.
- 3
Unhappy? Tell the manager
Unhappy guests can send feedback straight to the manager's phone via Viber — even anonymously — so you can fix the issue right away.
Better rating. Fewer surprises.
Fix issues fast
Feedback from unhappy guests reaches the manager instantly, while the guest is still there.
Know who earns reviews
Every review is linked to the employee who served the guest.
Everything you need to manage your reputation
Reviews at checkout
Ask for a review on the POS terminal, QR page or hvala.cube.
Tip after review
Guests can thank the employee with a card tip in the same flow.
Private feedback
Complaints go to the manager's phone via Viber, not to a public page.
Reviews for every employee
Each review is matched to the waiter, barista or stylist who served the guest.
Anonymous complaints
Guests can share what went wrong without leaving their name.
Weekly staff report
See ratings, reviews and tips for every employee in one report.
Why hvala.review beats review cards
| hvala.review | Review cards with QR | No solution | |
|---|---|---|---|
| Do guests leave reviews? | Yes, staff are motivated to ask | Rarely, only if the guest notices the QR code | Very rarely |
| Are employees interested in getting reviews? | Yes, guests can tip while reviewing | No | No |
| Can you see which employee earned the review? | Yes, every review is linked to an employee | No | No |
| Can you react quickly to unhappy guests? | Yes, feedback goes straight to the manager's phone | No, requires monitoring | No, requires monitoring |
Frequently asked questions
After paying, the guest taps a happy or unhappy smiley. Happy guests get a link to review you on Google Maps or TripAdvisor, unhappy guests can send feedback directly to the manager.
It is sent instantly to the manager's phone via Viber, so you can respond and fix the issue while it still matters.
Yes. Guests can send a complaint without leaving their name or contact details.
With all hvala.tips solutions: hvala.pay, hvala.terminal, hvala.cube and hvala.QR.
No. Tipping is optional — guests can review without tipping.
Request a demo and we'll set up hvala.review for your venue.
Start collecting 5-star reviews
Leave your details and we'll show you how hvala.review works in your venue.